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Frequently Asked Questions

Got Questions? We’ve Got Answers!

This is your first port of call if you experience any problems with our website or have any questions about Hands Free Computing. If your question is not answered here, you can contact us by phone on 0845 899 0880 or via the contact form on the Contact Us page.

What is Access to Work?

Access to Work is a UK-Wide government scheme to support individuals with disabilities or long term health conditions gain or retain employment. The scheme helps employers meet the costs of any kind of reasonable adjustments (technology, training coaching, and ergonomic equipment) that may be required.

What is a reasonable adjustment?

Under the Equality Act 2010 an employer has a duty to make reasonable changes for disabled applicants and employees. These are known as ‘reasonable adjustments’. Adjustments should be made to avoid disabled people being put at a disadvantage compared to non-disabled people.

The need to make reasonable adjustments can apply to the working arrangements or any physical aspects of the workplace. Adjustments to working arrangements might be things like adjusting working hours or providing an adapted piece of equipment to help disabled people to do the job. Physical adjustments might include replacing steps with a ramp.

Also, if it is reasonable, the employer needs to provide an extra aid to ensure the disabled worker is not disadvantaged. This might mean providing special or adapted equipment to do the job.

How do I know if I am eligible for Access to Work?

You are eligible for Access to work if you are over 16 and have a long-term health condition or disability that is affecting your ability to perform in your job. Your disability or health condition must affect your ability to do a job or mean you have to pay work-related costs. For example, special computer equipment or travel costs because you can’t use public transport.

You’ve been recommended to supply some products, how do I go about that?

You can call us on 0845 899 0880, and we’ll be happy to talk you through the options and confirm prices for you.

You’ve been recommended to supply only a few items on my report, are you able to provide the rest?

We would be glad to talk through the rest of your report with you, and provide the other products for you. If appropriate, we could look into price matching also.

What is the difference between Dragon ProAccess and Dragon Premium?

The main difference between Premium and ProAccess is that ProAccess allows you to create custom commands to automate repetitive tasks you perform that involve multiple keystrokes or mouse clicks, for example data base and form filling.  ProAccess will allow you to integrate Dragon with in-house applications.  These functions are not available within the Premium edition.

What is the difference between ProAccess 13 and Individual?

ProAccess Individual is the latest release of Dragon. It is compatible with Windows 7, 8, 8.1 and 10

Why have I got 2 discs in my Dragon Naturally Speaking box?

The first disc is for the actual software; the second is for setting up Macros shortcuts, and therefore eliminating the use of the keyboard dramatically.

I’m having technical difficulties with my software, what can I do?

You can contact us on 0845 899 0220 and our Technical Team would be happy to assist where possible.

What is the difference between Training and Coaching?

Training is when we train you on specific software such as Dragon, TextHelp or Inspiration; it is based around your use of the computer and the programmes and systems you use.
Coaching is far more holistic and based more around soft skills, such as concentration, poor memory or organisation. Our coaching team will help put strategies in place to help support any issues you may have to assist you at being at your best in your job role.

How can I purchase training or coaching – it isn’t on your website?

You can call us on 0845 899 0880 and can advise you on prices, number of sessions required and how to go about purchasing them.

Do I have to come to you for training or coaching sessions?

We have trainers and coaches based all over the country and come to your work place or home address as appropriate.

What can I do if I’ve ordered the wrong product or change my mind?

You can consult our return policy HERE

One More Question?

We’ve tried to cover as many of the questions we thought you may have while using our website but if your question hasn’t been answered in our FAQ section the please get in touch and we’ll do our best to help.

Get in Touch

Find out more about our range of fantastic products


Find out more about how we help people with dyslexia


Find out about our assistive technology training


Find out if you can benefit from Access to Work support


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